Refund Policy

Refund Policy - YoungLaOnlineStore

At YoungLaOnlineStore, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting and processing refunds for products purchased from our website (younglaonlinestore.com). By initiating a refund request, you acknowledge and agree to the provisions set forth below.

1. Eligibility for Refunds

To qualify for a full refund, your return must meet the following conditions:
  • The refund request is submitted within 60 days from the date of delivery of the product(s).
  • The product(s) are returned in their original, unused, undamaged, and unwashed condition, with all original tags, labels, and packaging intact.
  • You provide a valid proof of purchase (e.g., order number, order confirmation email).
Refunds will not be granted in the following cases:
  • Products returned after the 60-day window has expired.
  • Products that have been used, washed, damaged, or altered by the customer.
  • Customized or personalized products (unless they are defective or damaged upon delivery, in which case we will assess the issue on a case-by-case basis).
  • Products returned without valid proof of purchase.

2. Refund Request Process

To initiate a refund, please follow these steps:
  1. Contact our customer support team via email at [email protected] with the subject line "Refund Request - [Your Order Number]".
  2. Include the following information in your email: your full name, order number, delivery date, a list of the product(s) you wish to return, and the reason for the refund request.
  3. Our customer support team will review your request within 24-48 business hours and respond with a confirmation email, including detailed return instructions (such as the return address, if applicable).
  4. Package the eligible product(s) securely to prevent damage during transit and ship them back to us in accordance with the provided instructions.Note: You are responsible for the cost of return shipping, unless the product is defective or we shipped the wrong item (in which case we will reimburse reasonable return shipping costs upon verification).

3. Refund Processing Timeline

Once we receive and inspect the returned product(s) (to confirm they meet the eligibility criteria), we will process your refund within 5-10 business days.
Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times (typically 3-7 business days for credit/debit cards, and longer for some other payment methods). We will not be liable for delays in refund posting caused by third-party payment processors.

4. Partial Refunds

In some cases, we may issue a partial refund instead of a full refund. This includes (but is not limited to) scenarios where:
  • Only a portion of the ordered products are returned and eligible for a refund.
  • The returned product(s) show minor signs of handling that do not affect their functionality (we will notify you of the partial refund amount and reason before processing).

5. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product (e.g., wrong size, wrong style), please contact our customer support team within 7 days of delivery. Provide photos/videos of the product and the issue to support your claim. We will arrange for a free return (if necessary) and process a full refund, or offer a replacement (if available) at no additional cost to you, depending on your preference.

6. Cancellation & Pre-Delivery Refunds

If you wish to cancel your order and request a refund before the order is dispatched, please contact us immediately. We will process a full refund within 5-10 business days of confirming the cancellation. Once the order has been dispatched, the standard refund process (outlined in Sections 1-4) will apply.

7. Communication & Follow-Up

We will keep you informed of the status of your refund request via email at each stage (request confirmation, return approval, receipt of returned products, refund processing, refund completion). If you have not received an update within the specified timelines, please contact our customer support team at [email protected].

8. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any revisions will be posted on this page with an updated effective date. Your continued use of our website and services after the changes take effect constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact our customer support team:
Email: [email protected]